Advancing Education through Stakeholder Engagement: An Evaluation of the Learning Butler Chatbot's Impact on Instructors, and Learners

Abstract

This study aims to address the limitation of existing chatbots in education, which are designed only for learners and do not account for the needs of instructors. To solve this problem, the study proposes a learning chatbot called the "Learning Butler," which integrates resources for optimal learning outcomes and is developed based on the situational theory for mobile and classroom learning environments. The effectiveness of the Learning Butler in improving learning outcomes was evaluated through an experiment conducted at a university of science and technology. The results demonstrated that the Learning Butler significantly improved learners' performance compared to the general chatbot, and learners and instructors provided positive feedback on its ability to offer instant suggestions and feedback during dialogues and interactions. This research contributes to the development of effective educational technology by exploring the potential of chatbots in enhancing learning outcomes, with the ultimate goal of improving the quality of education through the application of advanced technologies and innovative pedagogical approaches.