Case study-based research on understanding app user engagement to develop environmental literacy of urban residents

Abstract

Environmental literacy enables action to be taken against climate change. These actions should naturally be supported by developing information technology. Mobile applications can therefore be successfully used as a tool for learning, awareness-raising, but also for shaping environmentally friendly behavior. This article presents an analysis of the functionalities of mobile apps that enhance or undermine user engagement with the application. Qualitative research, carried out as a case study, was conducted by analyzing publicly available user reviews. The results show that a well-designed application can provide valuable support for ongoing educational interventions aimed at enhancing the environmental literacy of urban residents. It presents indications that are worth using when designing environmental applications to ensure a high level of future user engagement. Results can be successfully used by mobile app designers, but also educators, city authorities, or local activist.