The Effects of Computer-supported Collaborative Learning on E-commerce Applications Professional Competence

Abstract

Utilizing “Blog” on Global Logistics Management curriculum, this research aimed at exploring the influence of computer-supported collaborative learning (CSCL) on enhancing business-majored university students’ customer relationship management and e-commerce applications professional competencies. In addition, how student’s self-feeling about professional skills/knowledge (competence) through the use of Blogs was also investigated. The research adopted a quasi-experiment of unequal controlling group design. The researchers selected two classes of senior students in a technological university in Taiwan as subjects. One class was assigned as the control group, and the other was experimental group. Twenty two students were assigned to the experimental group with CSCL treatment that took two periods per week during nine weeks, while twenty eight students were in the control group with traditional teaching activities. The researcher adapted the Scale of Professional Competence to collect experimental data on business and management majored university students. Data collected were subsequently analyzed by the independent t-test, and paired samples t-test. The results indicated that the experimental group scored significantly higher than the control group on the total score of items: customer relationship management, and E-commerce applications. The results can provide instrumental guidelines to improve the future technological education.