Evaluating the Effectiveness of a Professional Development Course on Artificial Intelligence Literacy for Administrative Staff in Higher Education

Authors

  • Siu Cheung KONG Department of Mathematics and Information Technology, The Education University of Hong Kong Author
  • Zoe Wai Sum MAK Department of Mathematics and Information Technology, The Education University of Hong Kong Author
  • Yue WU Artificial Intelligence and Digital Competency Education Centre, The Education University of Hong Kong Author
  • Yin YANG Department of Mathematics and Information Technology, The Education University of Hong Kong Author

DOI:

https://doi.org/10.58459/icce.2024.4985

Abstract

This study reported the effectiveness of a professional development course on artificial intelligence (Al) literacy for administrative staff in higher education. The course aims to support administrative staff to improve their efficiency and the quality of their work in the workplace. A number of 38 administrative staff from a university in Hong Kong took part in this three-month course which was divided into 10 face-to-face lessons (30 hours). Basic concepts, practical use of Al tools, and Al ethics were taught, and group project-based learning was implemented. Many groups built chatbots using their expert knowledge in their workplace deploying concepts and skills acquired in the course. Data collection included pre- and post-concept tests, evaluation surveys, and self-reported written reflections. The result of a paired t-test on a concept test of Al literacy confirmed an improvement in the participants' understanding of Al literacy after joining the course. The result of a project-based survey and an evaluation of the course indicated a positive perception of the design and the effectiveness of the course after they finished taking the course. An analysis of the reflective writing of the participants revealed that they benefited from the course, and they confirmed that the course could help them pursue further how to improve the efficiency and quality of their work in their workplace by deploying the concepts and skills acquired from the course.

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Published

2024-11-25

How to Cite

Evaluating the Effectiveness of a Professional Development Course on Artificial Intelligence Literacy for Administrative Staff in Higher Education . (2024). International Conference on Computers in Education. https://doi.org/10.58459/icce.2024.4985