Assessing Organizational Support and System Characteristics of Learning Management System: Views from Malaysian Higher Education Undergraduate Student

Abstract

Learning management system (LMS) is a kind of software that supports teaching and learning activities. Today, the number of educational institutions equipped with LMS is increasing. However, there are many factors that make students reject or accept this kind of technology. The present study assessed two characteristics of LMS (organizational support and system characteristics) in views of students. These two characteristics were assessed by three variables (technical support, system interactivity and system functionality). The respondents of the present study were 216 undergraduate students of faculty of education in Universiti Putra Malaysia. The result of the study revealed that in views of the respondents, organizational support was moderate, while system characteristics were high.