Designing PHyTeR: a system to teach troubleshooting skill

Abstract

Troubleshooting Skill is required by undergraduates in Computer Science training to be IT professionals. Current curriculum in Computer Science doesn't give sufficient emphasis on teaching troubleshooting to learners. We are following educational design research (EDR) to engineer a solution to teach troubleshooting skill. In this paper we present an overview of EDR applied to this problem and the design of a system called 'PHYl'eR' PHyTeR is intended to teach troubleshooting to CS undergraduates by choosing scenarios from the domain of Computer Networks. A plan of evaluation to evaluate the design of the system is also discussed.