From Use to Insight: Employee Perceptions and Barriers to E-Training Apps in Kuwait’s Civil Service

Abstract

This research examines employee perceptions and barriers to e-training applications at Kuwait's Civil Service Commission. Qualitative methods were employed, and the results show that it is flexible, engaging, and cost-effective, but they also show that there are problems with infrastructure, language, and organisational support. Using Diffusion of Innovation, Unified Theory on Acceptance and Use of Technology, and Interest-Driven Creator frameworks, findings of this study highlight both the benefits; such as flexibility, productivity, and engagement; and the barriers, including infrastructural, cultural, and organisational challenges, that influence adoption and sustained use. This study offers practical recommendations for localisation, user-centred design, and policy alignment to advance workforce development under Vision 2035.