Construction of Reasonable Accommodation by Chatbot Using SNS and Operation of an Accessibility Center

Abstract

At Shikoku University, Japan, reasonable accommodation was introduced approximately four years ago for students who applied for consideration. We conducted a questionnaire survey querying students to ascertain their preferred communication method. As a result, we find that most students want an easy way to contact faculty using the LINE SNS app. We are proposing a system that uses AI chatbots via LINE for students who have been given reasonable accommodation.