“Click it, when you need it": On-Demand Feedback for Online Settings

Abstract

On-demand help is suggested among the means of reinforcing help-seeking behaviors. This paper presents Help-Button, a closed-loop mechanism for Learning Management Systems that provides students a channel for on-demand support requests, and at the same time informs the teachers about students’ progress to intervene accordingly. To explore Help-Button usefulness, we conducted a pilot study to document the experience of the teachers and students when using the proposed mechanism. The preliminary results suggested that participants were satisfied with the proposed tool and perceived the integrated functions as useful. Additionally, we gained insights about further enhancements to allow for dynamic interactions among teachers and students.